We hope you love our arts and crafts materials, but we understand that sometimes returns may be necessary. Please review our policy below for information on returns and refunds.
1. Returns:
You have 30 calendar days from the date of purchase to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process:
To initiate a return, please contact our customer service at chimeramarketingllc@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return the item.
3. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
4. Exclusions:
Gift cards are not eligible for return.
5. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
7. Contact Information:
If you have any questions about our Return and Refund Policy, please contact us at chimeramarketingllc@gmail.com.
By making a purchase from Petite Shabby Chic, you agree to the terms of this Return and Refund Policy.